Legal Notice
Name of company
Port Podiatry
Lead Podiatrist
Donna Carter
Regulatory authority
Health Care Professionals Council
Registered Number: CH035947
Booking, Deposits and Refund Policy
At Port Podiatry, we aim to provide high-quality podiatry care to all our patients. To ensure our clinic runs efficiently and to remain fair to those on our waiting list, we operate the following policy regarding deposits and cancellations.
- Booking Deposits: A non-refundable deposit of £20 is required to secure all online bookings. This deposit will be deducted from the total cost of your treatment on the day of your appointment. Your appointment is not confirmed until the deposit has been successfully processed.
- Cancellations and Rescheduling: We understand that life happens. If you need to change your plans, we ask for as much notice as possible. To receive a full refund of your £20 deposit or to transfer it to a new date, you must notify us at least 2 working days before your scheduled appointment. If you cancel or reschedule with less than 2 working days' notice, the £20 deposit will be retained by the clinic as a late cancellation fee. Failure to attend your appointment without any prior notice will result in the loss of your deposit.
- How to Request a Refund: If you have provided the required 2 working days' notice and wish to cancel your appointment entirely rather than reschedule, your refund will be processed via the original payment method. Please allow 3–5 business days for the funds to appear in your account, depending on your bank's processing times.
Privacy Policy
1. Introduction
Port Podiatry is committed to protecting your personal information. This privacy policy explains how we collect, use, and store your data when you visit us for treatment, purchase products, or visit our website, in compliance with the General Data Protection Regulations (GDPR).
2. Information We Collect
We collect the following information to provide you with safe and effective care:
- Personal Details: Name, date of birth, gender, address, contact number, email.
- Health Information: GP details, medical history, medications, and clinical notes.
- Administrative Data: Payment details and health insurance information.
3. How We Use Your Information
We use your data to:
- Provide, manage, and deliver podiatry treatment.
- Communicate with you regarding appointments and care.
- Process payments.
- Comply with legal and professional requirements.
4. Lawful Basis for Processing
We process your data under the following lawful bases:
- Provision of Health Care: To provide necessary treatment.
- Legal Obligation: To maintain records as required by professional bodies and law.
- Legitimate Interests: To manage appointments and communicate.
5. Data Sharing and Security
- Security: Your information is stored securely in [e.g., locked filing cabinets / encrypted electronic records].
- Sharing: We only share your information with your permission or if required by law. Examples include referrals to GP or specialists, or for legal/regulatory reasons.
- Third-party: We may use secure, GDPR-compliant software for bookings and records (e.g., Cliniko).
6. Data Retention
We retain patient records for at 7 years after your last appointment to comply with legal requirements. For children, records are kept until they turn 18, and or 7 years after their last appointment.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (subject to legal retention periods).
- Complain to the ICO if you are concerned about our data practices.
8. Contact Us
If you have questions about this privacy policy, please contact:
Donna Carter (Lead Podiatrist)
admin@portpodiatry.co.uk
+44 7882 380 660